Refund policy.
At BrandView Solutions, we strive to provide you with the best possible shopping experience. In the case of an issue with an order, our goal is to resolve it quickly and fairly to ensure your satisfaction. Please review our return policy below for details on how we handle returns and refunds.
Eligibility for Returns
Items can be returned within 30 days of receiving your order.
To be eligible for a return, the item must:
Be unused and in its original condition.
Include all original packaging, tags, and accessories.
Non-returnable items include:
Custom or personalized products.
Perishable goods.
Digital products or downloads.
How to Request a Return
Contact our customer support team at support@brandview.solutions with
Your order or invoice number.
A detailed reason for the return.
Photos of the product showing its condition (if there's a defect, damage, or quality concern).
Once approved, we’ll provide the return address and instructions.
Return Shipping Costs
For damages, defects or quality issues: We cover return shipping costs.
For all other reasons: The customer is responsible for return shipping costs.
Refund Process
Once we receive the returned item and confirm its condition, we’ll process your refund to the original payment method within 30 business days.
Shipping fees are non-refundable unless the item arrived damaged or we made an error.
If the item was not returned in its original condition, a partial refund may be issued.
Damaged, Defective, or Incorrect Items
If your product arrives damaged, defective, or incorrect:
Email us within 10 business days of delivery.
Include your order number and clear photos of the item and packaging.
We will send a replacement or issue a full refund at no cost to you.
Exchanges
Unfortunately, we do not offer direct exchanges. If you need a different product, please contact us.
Important Notes
Items returned without prior authorization may not be accepted.
Processing times for returns and refunds may vary due to international shipping logistics.